📞 Overview — How to Contact 12Bet
12Bet is committed to offering top-tier customer service for players across Bangladesh. Whether you need help logging in, verifying payments, or claiming a bonus — our support agents are available 24 hours a day, 7 days a week.
- ✅ Fast response times via live chat
- ✅ Dedicated support email for Bangladesh
- ✅ Trained agents fluent in English, Bengali & Hindi
💬 Contact Methods
You can reach the 12Bet Bangladesh Support Team through several convenient channels:
| Method | Details | Availability |
|---|---|---|
| 💬 Live Chat | Accessible via the 12Bet homepage; instant connection with support | 24/7 |
| [email protected] — best for document uploads or detailed queries | Within 24 hours | |
| 📱 Mobile App Chat | Built-in messenger on Android/iOS 12Bet app | 24/7 |
| 🌐 Contact Form | Submit via official site’s Contact Page | 24/7 |
🕒 Support Hours & Languages
12Bet customer service is available around the clock. Agents are multilingual and experienced in handling region-specific inquiries for Bangladesh.
| Day | Support Hours | Languages |
|---|---|---|
| Monday–Friday | 24 Hours | English, Bengali, Hindi |
| Saturday–Sunday | 24 Hours | English, Bengali |
🧾 Account Verification Assistance
To comply with global gaming regulations, all 12Bet accounts undergo KYC verification (Know Your Customer). You may contact support to verify your account quickly.
- 📸 Upload government-issued ID (passport or NID card).
- 🏦 Submit proof of payment method (bank or wallet screenshot).
- 🏠 Provide proof of address (utility bill within 3 months).
⚖️ Filing Complaints & Escalations
At 12Bet, we strive for 100% customer satisfaction. If you face unresolved issues, you can escalate complaints through the following steps:
- 📨 Step 1: Contact live chat support and describe your issue clearly.
- 📧 Step 2: If unresolved, email [email protected] with your username and ticket ID.
- 📑 Step 3: Expect a written response from a manager within 3 business days.
- ⚖️ Step 4: If still unresolved, you can contact the Curacao eGaming Authority with evidence.
⏱️ Response Time Table
Here’s an estimate of how quickly you’ll get a reply based on the method used:
| Contact Channel | Average Response Time | Best For |
|---|---|---|
| Live Chat | 1–3 Minutes | Urgent queries, withdrawals |
| Email Support | 3–12 Hours | KYC, detailed issues |
| Social Media | 2–6 Hours | General questions, promotions |
| Contact Form | 12–24 Hours | Technical reports |
📱 Social Media & Community Channels
Stay updated with the latest promotions, bonuses, and news by following 12Bet’s official social channels: