Contents
- Overview
- Contact Options
- Support Hours & Languages
- Account & Login Support
- Payment Support
- Technical & Mobile App Help
- Response Time Table
- Social Media Channels
- FAQ
- Disclaimer
💬 Overview — How 12Bet Support Works
12Bet Bangladesh provides world-class customer support for casino and sportsbook users. Whether you have a payment issue, need to recover your password, or want help with game rules, the 12Bet support team is ready to assist 24/7.
- ✅ Instant access via live chat.
- ✅ Email support for detailed queries.
- ✅ Mobile app in-app messaging.
- ✅ Multilingual agents for Bangladeshi players.
Did you know? Over 90% of 12Bet queries are resolved within the first contact — that’s world-class service!
📞 Contact Options — How to Reach 12Bet Support
12Bet offers multiple secure communication channels for players from Bangladesh:
| Method | Description | Availability |
|---|---|---|
| 💬 Live Chat | Connect instantly with a support agent from the website or app. | 24/7 |
| Send queries or documents to [email protected]. | Replies within 3–12 hours | |
| 📱 App Chat | Chat directly inside the 12Bet Android/iOS app. | 24/7 |
| 🌐 Contact Form | Available on the official website. | 24/7 |
Tip: Always include your username or registered email in messages to help the team identify your account quickly.
🕒 Support Hours & Languages
The 12Bet support desk is active around the clock, with multilingual assistance for Bangladeshi players.
| Day | Support Hours | Languages |
|---|---|---|
| Monday–Friday | 24 Hours | English, Bengali, Hindi |
| Saturday–Sunday | 24 Hours | English, Bengali |
Pro tip: Bengali-speaking agents are most active from 10:00 to 22:00 local time.
🔐 Account & Login Support
Lost password or trouble accessing your account? 12Bet makes it simple to recover access safely:
- Click “Forgot Password” on the login page.
- Check your registered email for a reset link.
- If still locked out, contact support with ID proof.
Important: Never share your password or OTP with anyone, including support agents.
💳 Payment Support
The support team can help resolve deposit or withdrawal issues. Always have your transaction ID ready when reaching out.
| Issue Type | Resolution Time | Required Info |
|---|---|---|
| Deposit not credited | 1–3 hours | Screenshot & method used |
| Withdrawal pending | 12–48 hours | Transaction ID |
| Payment verification | 24 hours | KYC documents |
Quick tip: Send your proof of payment to [email protected] for faster processing.
🧩 Technical & Mobile App Help
Technical issues like loading errors or app bugs can be solved by 12Bet’s tech support team.
- 📱 Clear app cache or reinstall to fix crashes.
- 🌐 Use Google Chrome or Safari for best website performance.
- 🔄 If you see a login timeout, try again after clearing cookies.
Still stuck? Take a screenshot of the issue and send it via email with your device details.
⏱️ Average Response Time
| Channel | Response Time | Best For |
|---|---|---|
| Live Chat | 1–3 minutes | Urgent problems |
| 3–12 hours | KYC, payments | |
| Contact Form | 6–24 hours | Technical reports |
| Social Media | 2–6 hours | Promotions & general queries |
📱 Social Media & Community Channels
12Bet Bangladesh maintains an active online presence to update users about new bonuses, tournaments, and announcements.